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Knowledge Base

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1 ArticlesAAA How our support works →

  • How We Support You – 6 Simple steps

2 ArticlesAlkaPod →

  • I tested my output water and it’s showing acidic, not alkaline
  • AlkalIne Deposits: how to perform a vinegar cleanse for the AlkaPod

4 ArticlesFlow Diverter →

  • I can’t find the right sized adaptor ring to fit my kitchen tap
  • Attaching a new hose to the flow diverter
  • My Flow Diverter is leaking or broken
  • The UltraStream flow diverter does not fit my tap

4 ArticlesShower Filters →

  • What are the advantages of reversing the shower filter cartridge?
  • At what point should I reverse my shower filter?
  • If I don’t turn around the shower filter cartridge, do I still benefit from the full life span?
  • Does the Sprite shower filter remove any fluoride?

26 ArticlesUltraStream →

  • Video: How to install the UltraStream – Bench-top system
  • UltraStream Undersink Constantly Dripping
  • I can’t find the right sized adaptor ring to fit my kitchen tap
  • How to install a prefilter
  • Attaching a new hose to the flow diverter

8 ArticlesWithdrawn & Discontinued Products →

  • Installing the Biostone Plus filter in your Electronic Ionizer
  • I tested my output water and it’s showing acidic, not alkaline
  • Why am I getting a reduced flow rate from my electronic water ionizer/alkalizer?
  • Fishy, metallic or sulphur taste or smell in my water
  • How to change MicroLite JP107 electric ioniser filter
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