The red flushing assembly is stuck on my new Fill2Pure jug filter, what can I do?

What has happened is you have accidently cross threaded the filter and the red flushing assembly. If you have a person with strong hands they will be able to undo this.

If this is not an option then we suggest using a hammer on the protruding part on the top of the red flushing assembly and tap it anti-clockwise until it starts to turn (click here for a photo).

It doesn’t matter it breaks, as it is a one use part and you will get a new one with the next filter.

When you put on the new filter on your jug make sure you screw it on flat and evenly.